Creating an Asset RegisterManaging Warranties, Maintenance, and LeasingManaging Software LicencesResource BookingCreating Service RequestsManagement of Consumables

Our FITS/ITIL compliant help desk functions enable you to manage support calls and SLAs, and with Asset Manager you can see the bigger picture of how these relate to your school's assets…

FITS/ITIL-compliant, multi-site capable helpdesk

FITS and ITIL set the key professional standards and framework for technical support that is proactive, and supports and enhances establishment needs and processes. Asset Manager and Service Manager are designed to deliver these to the full. They also enable multi-site establishments to manage their support service and resources centrally if desired, making all the management functions available to individual establishments available to school and academy consortia and groups.

Monitor support performance and SLAs

Uniquely, Asset Manager's integration with Service Manager allows you to see and report on how effective and efficient your school's service and help desk functions are, and how they perform against key measurements such as service level agreements (SLAs).

Efficient support framework

Time-saving features include an extensive knowledge base to head off as many potential service calls as possible. You can configure service call data entry fields to meet your establishment's exact requirements, and configurable administrator and technician dashboards enable you to track of service issues at a glance. Administrators and technicians can also archive completed service requests for a clear, uncluttered system.

View service details in one place

As Asset Manager and Service Manager integrates these two key business functions, you can record and view the servicing contact details, service history and procedures, and costs associated with a given asset in one place. This is not limited to IT assets: anything from minibuses to furniture can be tracked.

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